Get ready for an exhilarating ride! Join me as I take you through the ups and downs of our 18-month journey towards Business Transformation and Product Model overhaul at Elavon Europe. While we did some fancy and fun things along the way, there was one key realization that took me over a year to grasp: it's not about Agile.
But what is it about? Join me in a quick exercise where you'll spot the pattern that took me so long to realize. From there, I'll take you on a practical journey where I'll share examples of how we embraced customer-centricity, collaboration, and focus, and how these three things are at the core of every successful organization.
Jan Otterbach
Business Agility Lead – Europe, Elavon Europe
As Elavon Europe’s Business Agility lead, Jan helps lead and coaches key strategic change initiatives and plays a key role in improving ways of working across the organisation. He has been with Elavon since 2018. Having been part of both the commercial and technology side of our business, he is passionate about expanding collaborative and cross-functional ways of working that drive results and put people first.
Jan has an extensive background in technology consulting, risk management, compliance and audit – having worked for KPMG in both Germany and Ireland before joining Elavon.
He holds a Master of Science in Strategic Management and Planning from the UCD Michael Smurfit Graduate Business School and a number of certifications with respect to Agile Coaching and project management, as well as Information Security, Risk Management and Auditing.
- Email:
- jan.otterbach@elavon.com
- Website:
- www.elavon.co.uk/
- LinkedIn:
- https://linkedin.com/in/janotterbach/
Elavon Europe
We’re a leading global payments company with more than 4,300 employees and operations in 10 countries. A subsidiary of U.S. Bancorp, we provide businesses with the technology needed to accept payments from customers, whether they are shopping in stores, at home or on the go.
In Europe, we have around 2,200 staff in 8 countries serving around 260,000 business customers – and processing billions of payments every year.
- Website:
- www.elavon.co.uk/
- LinkedIn:
- https://linkedin.com/company/elavon-europe/
