A common mistake we see with retrospectives is that they can all too often become ineffective cathartic sessions addressing recent symptoms rather than solving the dominant root causes of impediments and addressing them.
In this bitesize talk, we will cover some basic problem-solving techniques including how to write a problem statement, fishbone, 5 whys and “living” Pareto charts. Learn how to act on the impediments which are causing the most trouble rather than merely the most recent.
