RHB Banking: Agile - Marathon in Sprints

Case Study

23 Mar 2023

Context/Background

When and how Agile started in RHB Bank
Challenges, learnings and opportunities for continuous improvement

Current

Changing working environment dues to pandemic and maturing Agile journey
Adaptive to support and deliver strategic objectives TWP24

What’s next

Focus on customer-centricity, innovative and continuous improvement
On-going effort to elevate teams from Doing Agile to Being Agile towards achieving TWP24

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Speaker Details

Barbara Cheong

Practice Lead, Agile Coach, RHB Bank Malaysia

Barbara has been part of RHB Bank’s Agile transformation journey from the start in 2018.

She is a certified Scrum Master, ICP-ATF and ICP-ACC certified coach and in the core Agile@Scale team in designing and delivering Agile transformation initiatives and outcomes through coaching stances and capabilities.

Barbara has the privilege and opportunity of both coaching Agile teams as well as leading a team of Agile Coaches in supporting the delivery of enterprise-level business objectives and outcomes.
Her experience and competencies in Agile, Design Thinking and Lean is an added advantage to coach and guide Agile teams on the focus areas of customer centricity, faster speed-to-market, innovative and creative mindset, effectively manage changing priorities, increase productivity and improve employee engagement.

RHB Banking Group

We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.

Twitter:: @RHB
Website:: www.rhbgroup.com/index.html
LinkedIn:: https://my.linkedin.com/company/rhb-bank

RHB Banking: Agile - Marathon in Sprints

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