FAQs

As a member, you’ll gain exclusive access to our online learning platform, members-only events, and a wealth of premium resources. You’ll also be able to connect and collaborate with like-minded professionals in our online communities.

Yes, our membership comes with an annual fee. The cost varies based on the membership level you select. You can find a full breakdown of fees in the Membership section on our website. Membership is for a minimum term of 12 months. 

Joining is simple: 

1. Select your preferred membership level.

2. Complete the online profile form. 

3. Process your payment. 

Once your payment is confirmed, you’ll receive a welcome email with all the details you need, including access to your member dashboard.  

Membership fees are non-refundable. However, you are entitled to a 7-day cooling-off period from the date of payment. If you haven’t accessed any exclusive digital content, events, or member-only resources during this period, you may be eligible for a full refund. If content has been accessed, your refund may be partially reduced or denied. 

On confirmation of payment, a receipt will be sent to the email address you provided. If you did not receive this receipt, please check your spam folder and then contact [email protected].

We aim to keep our fees fair and stable. If any changes are made, we’ll notify you in advance.

Yes! You can upgrade anytime via your account settings. Upgrading unlocks additional benefits, premium content, and exclusive event access. The difference in fees will be adjusted accordingly. 

Yes, unless you cancel, your membership will automatically renew at the end of each billing cycle. We will send you a reminder email before the renewal date. 

Yes, you can cancel at any time. However, if you cancel after the 7-day cooling-off period, we are unable to offer a refund.

Membership is for a minimum of 12 months, and cancellations require 30 days' written notice. If you cancel before the 12-month term ends, the remaining balance will still be due.

To stop auto-renewal, email [email protected].

We reserve the right to terminate memberships in cases of non-compliance with our terms or inappropriate conduct. Please refer to our Membership T&Cs for details.

You’ll retain full access to all content and events until the end of your current billing cycle. After that, you’ll lose access to the learning platform, event recordings, and community features—but you’re always welcome to rejoin! 

Yes. To do this, email [email protected] with 30 days’ written notice. 

If you cancel midway through your contract, you’ll need to pay the remaining balance in full or continue your monthly payments until the end of the 12-month minimum term. Please refer to our T&Cs for details. 

At this time, we do not offer a membership pause option. 

No, memberships are non-transferable and for individual use only. 

Yes! Contact [email protected] with your full name, current email, and the new email address you’d like to use, and we’ll update your details. 

Yes! You can view our Code of Practice and values here, as well as the Agnostic Business Agility principles we follow. 

• If you passed before 1st April 2025, you’ll receive an email from APMG with a form to complete. Your details will then be sent to us for processing, which can take up to three working weeks. 

• If you passed after 1st April 2025, you’ll be invited to join as a Professional Member at a reduced rate for APMG candidates. 

Please note: If you have previously held a membership, you won’t be eligible for the discounted offer. See our T&Cs for details. 

No, Professional status is only available as part of an active annual membership. 

Your membership grants access to exclusive resources, professional networks, and formal recognition of your Professional status. Maintaining this status requires Continuous Professional Development (CPD), which is fully supported through your membership. 

The key difference is Professional recognition and status. 

Professional Members gain access to: 

• Masterclasses 

• Expanded community networks 

• CPD support to maintain their status 

Learn more about Professional Membership here. 

We’re here to help! Email [email protected], and our team will be happy to assist you. 

Log into your member portal to track your progress, register for events, and access all your resources. Make sure you’re using the correct email address. 

No, you can attend as many online events as you like! Some workshops and interactive sessions may have limited spaces, so we recommend registering early. 

Absolutely! We welcome suggestions—just email [email protected]. While we can’t guarantee every request, we do our best to incorporate member feedback into our event planning. 

Yes! Your membership includes full access to our learning platform, even if you don’t attend live events. 

Yes, we continuously add new learning courses, event recordings, expert insights and other resources to ensure our content is valuable and relevant. 

Most learning materials are available for streaming only to protect our intellectual property. However, some PDFs, worksheets, and templates may be downloadable. 

No, we do not issue certificates for workshops, online events, or training courses. 

We currently offer digital badges only for Professional Members who have had their experience accredited against our Competency Framework. Learn more about Professional Membership here. 

Yes! Our exclusive online community allows members to: 

• Connect with peers 
• Share insights 
• Participate in discussions 
• Network with professionals 

Explore it via your member profile. 

We’re here to help! Email [email protected], and our team will be happy to assist you.